Overview

Thinking Phone Networks’ end-to-end Quality of Service (QoS) engineering guarantees that real-time traffic such as voice and video traffic will be prioritized on the ThinkingSuite cloud network infrastructure and delivered within a pre-defined set of acceptable performance parameters for loss, latency, and jitter.

To guarantee business grade service quality, Thinking Phone Networks employs QoS engineering at each network segment between the end user and our cloud service data centers.  At the customer premise, QoS-enabled network components such as data switches, routers, and firewalls are deployed and configured according to a standard set of network design blueprints that have been tried and tested in thousands of deployments.  These components ensure that QoS is achieved on the customer’s local area network (LAN).

In addition, Thinking Phone Networks has specific QoS engineering arrangements with a range of partner carriers.  Network connectivity provided via these carriers will ensure private and secure transfer of data from the edge of the customer’s network back to the data centers serving the ThinkingSuite unified communications ecosystem.