Features and Benefits

ThinkingVoice delivers high quality voice service and enterprise-grade IP-PBX business telephone system capability from the cloud.  We eliminate the need for premise-based a legacy PBX and allow enterprises to significantly reduce ongoing telecommunications management costs.

Easy and cost-effective to implement, ThinkingVoice allows enterprises to outsource communications technology investments, upgrades, and ongoing maintenance, and focus on their core business.

Liberate your enterprise. Enterprise executives have learned the pain of expensive, closed-end on-premise communications systems.  Thinking Phone Networks’ open architected ecosystem liberates enterprises from proprietary systems, allowing you to be in control of your technology future.  Not at the mercy of a single vendor.

Reduce costs. We offer enterprises our cloud-based ThinkingSuite unified communications applications as subscription-based services.  Gone are the days of large upfront capital expenditures for increasingly obsolete equipment.  In their place are the hard dollar savings of lower operating costs and a “pay as you grow” infrastructure and services menu that fits your business realities today and in the future.

Unsurpassed call quality. ThinkingVoice IP-PBX applications are delivered via an end-to-end Quality of Service (QoS) enabled network. We employ QoS engineering at each network segment between the end user and our cloud service data centers, guaranteeing that real-time voice traffic will get priority over other types of data traffic.

Highly reliable. Our ThinkingSuite unified communication backbone infrastructure is deployed in five geographically-dispersed data centers across the U.S. to provide robust response, 99.999% uptime reliability, redundancy, and ongoing business continuity.

Highly scalable. Add users instantly without technology changes and without worrying about running out of connection ports. Confidently subscribe to only the amount of capacity needed without restricting future growth.

Extensive features. Enable your entire distributed workforce to access advanced features such as find-me/follow me, advanced conference calling, call forwarding, voicemail-to-email, Web-based configurations and more.

Increase productivity. The ThinkingSuite ecosystem integrates an enterprise unified communications suite with business management applications to facilitate distributed workforce collaboration in real-time.  Business processes are streamlined.  Sales cycles are shortened.  Decision making is more efficient.  Customer issues are resolved more quickly.

Satisfy customers. ThinkingVoice’s contact center application, ThinkingContactCenter, allows you to markedly increase customer satisfaction in a myriad of ways.  By proactively connecting customers with the information and expertise they need, when they need it.  By increasing contact center first call resolution.  By improving response time to sales inquiries.  By driving better bottom line results from happier, more satisfied customers.