Technology

Redundant, Multi-location Architecture

Thinking Phone Networks provides mission-critical services to enterprises throughout the world. The business applications delivered through the C³ Suite offer architectural advantages not possible through traditional delivery models. Underlying these business applications is a resilient infrastructure providing highly-available, load-balanced service to all customers.

With physical presence in multiple datacenters throughout the United States, Thinking Phone Networks ensures continuous availability through transactional replication across all sites. As a result, customers can easily be relocated to an alternate datacenter without reconfiguration or downtime. In addition to replicated physical presence in multiple geographies, Thinking Phone Networks uses network capacity from multiple, redundant carriers in each location. There is no single point of failure in this model, since no individual site or carrier is critical to the continued delivery of services.

The delivery of enterprise voice communications merits additional discussion. Typical VoIP solutions leverage commodity network connections to deliver basic service that is unreliable and suffers from quality degredation. This scenario has led to the perception that reliable, high quality service using VoIP technology is not possible. This is simply not true. Thinking Phone Networks has developed an implementation strategy which ensures reliability and quality by leveraging carriers that been subjected to rigorous certification requirements. Through this process, strict performance guarantees are established regarding latency and bandwidth in order to ensure high-quality service. As a result, Thinking Phone Networks has very high customer satisfaction for all business applications within the C³ Suite, including voice communications.

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