ThinkingSuite™ Application Platform
Thinking Phone Networks is helping revolutionize the way enterprise companies think about and use communications to drive strategic business visibility, decisions, and results.
To achieve this, we deliver superior quality voice service and a tightly integrated suite of mission-critical business applications from our own robust, cloud-based ThinkingSuite communications platform. ThinkingSuite is an open-architected platform that supports not only Thinking Phone Networks’ applications but also those built by leading independent software entrepreneurs interested in rapidly delivering additional creative enterprise communications solutions.
Integrated Applications (Not Silo-based)
The ThinkingSuite platform is fundamentally different from legacy on-premise application delivery models.
In on-premise models, individual business applications exist independently of each other as a series of isolated, walled-off tools. Because they are isolated, and often based on proprietary software, these tools deliver limited cross-functional value while introducing significant cost and management complexity into the enterprise communications environment.
In contrast, the hosted ThinkingSuite architecture delivers an entire suite of highly-integrated business applications. These include applications developed by Thinking Phone Networks’ skilled development team as well as third-party software entrepreneurs. The result: A robust, scalable platform which integrates hosted business applications across communications formats, including voice, email, and instant messaging.
Within the single ThinkingSuite platform are three core enterprise-class components:
- A Unified Communications delivery engine which includes a best-in-class enterprise IP PBX, enterprise messaging capability, and presence.
- A Customer Management System consisting of Web-based CRM, Support, and Call Center management functionality.
- A Reporting Analytics environment to integrate all ThinkingSuite application module data into enterprise-wide business intelligence that can be viewed via executive level dashboards and custom reports.