Technology
Thinking Phone Networks delivers hosted intelligence to the enterprise by combining business applications and communications services. This is possible because the Coherent Customer Communications architecture provides a consistent interface across communication and application modules. Voice, instant message, and email are integrated into the architecture alongside customer relationship management, support automation, and content management. As a result of this uniform treatmeant, customers have access to consolidated reporting and analytics across all interactions throughout the enterprise.
Coherent Customer Communications (C3)
At the heart of all services delivered by Thinking Phone Networks is the Coherent Customer Communications architecture. This approach normalizes information across communications services and business applications to provide analytics across customer touchpoints. Implemented between the individual applications and communications modules, C3 provides an abstraction layer for consistent management and information collection. Learn more through our architecture page.
Redundant, Multi-location Infrastructure
Thinking Phone Networks has deployed an infrastructure which is synchronized across multiple locations in the United States to ensure continuous operation even in the event of a catastrophic site failure. Individual sites are equipped with high-availability solutions to address common failure scenarios. Multiple network carriers supply our infrastructure with connectivity. Finally, customer sites are provisioned using connections from certified partners only. Learn more through our infrastructure page.