SUPPORT

HERE FOR YOU. 24/7/365.

At Thinking Phone Networks, our support services are geared to helping your enterprise get the most out of the ThinkingSuite unified communications ecosystem to drive your business forward. Our skilled and knowledgeable U.S.-based support team members are empowered to help resolve issues the first time.

From initial solution design and provisioning, through deployment and go live, to ongoing support, Thinking Phone Networks focuses on the needs of your enterprise. Our key goal is to make sure your implementation works exactly the way you want it to. And then surpass your expectations.

All ThinkingSuite systems, networks, and customer environments are monitored via multiple redundant systems to ensure total service availability. More than 40 independent data parameters including latency, packet loss, and jitter are constantly measured, aggregated, and compared against carefully tuned thresholds to determine if services will be impacted. These same measures are plotted over time to surface any trends that may potentially lead to availability issues. This proactive monitoring allows Thinking Phone Networks to stay one step ahead of any problems that could impact customer services.

The Thinking Phone Networks support team and customer portal are always available, 24×7, 365 days a year. We are here to serve you and your enterprise. This is our only job.

Corporate Headquarters
54 Washburn Ave
Cambridge, MA 02140
1.800.890.1553
support@thinkingphones.com