Intelligent Sales Management
C3 enables smarter sales operations and creates comprehensive management visibility.
Thinking Phone Networks’ C3 platform allows businesses to evolve their sales productivity by combining customer communications, customer relationship management, and business intelligence on a single hosted platform. Sales management solutions delivered via the C3 platform give companies the ability to:
- Improve collaboration and customer communications by unifying all sales personnel to a common platform including voice, im, email and web interactions. Unlike traditional systems, C3 is hosted, so all of your remote sales offices and home office users can be incorporated. Consolidating communications onto a common platform improves management control, simplifies day to day management, and consolidates multiple vendors and service providers.
- Grow sales and streamline processes by managing customer and sales activity in a central database. C3 includes an integrated customer relationship management (CRM) application which tracks accounts, leads, meetings, calls, opportunities, and more. C3 CRM allows businesses to share information across departments and get a complete picture of what is happening with their customers.
- Increase sales rep efficiency with integrated CRM and customer communications on the same platform. Outbound sales activity can be automated with click-to-call and integrated email functionality. Inbound sales inquiries create screen pops with relevant customer information. These functions improve a sales reps ability to communicate with prospects and manage existing accounts.
- Create management visibility by combining communications and CRM data in a common business intelligence environment. Integrated reporting and analytics functions available in the C3 platform allow managers to get complete visibility into sales activity, sales pipelines, lead conversions, rep effectiveness, and more. Data is aggregated and summarized into key performance indicators (KPIs) which are used to make business decisions.
- Customize and integrate with other systems using a built-in tools, web services APIs, client side event hooks, and ETL data integration. A rich set of options allows you to integrate C3 with existing systems and services to streamline operational processes that span multiple systems.
The following products are part of the intelligent sales management solution built on the C3 platform:
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C3Connect | |
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C3Voice | |
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C3Messaging | |
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C3Communicator | |
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C3CRM | |
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C3Analytics |
Learn more about how our customers have used C3 to intelligently manage the sales teams.
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Ioda - Customer Case Study |
Thinking Phone Networks offers free assessment and benchmarking services to help analyze and clarify your unique requirements, and layout an implementation plan that makes sense for your business. If you are interested in a free assessment or for more information about intelligent call center management, please contact sales@thinkingphones.com.