C3Voice
Overview:
C3Voice is an enterprise class hosted IP PBX that removes the cost and complexity of a premise-based system. The PBX is hosted in multiple, redundant datacenters, providing a reliable, scalable voice platform with deep integration to other C3 platform modules.
The result of this integrated approach is a centralized, application enabled voice infrastructure for your business – providing enterprise class features at a fraction of the cost of traditional approaches. By providing a feature rich environment, coupled with truly simple management, C3 Voice enables both large and small enterprises to rapidly deploy centralized pbx services and stay focused on their core business.
Features:
Hosted IP PBX
C3 Voice is a hosted PBX, which delivers your business phone system as a service over a data network as opposed to an expensive and error prone piece of equipment physically located in your office. All of the functionality (auto-attendant, extensions, voice mail, etc.) is hosted and managed by Thinking Phone Networks. The only components deployed to your site are ip handsets and supporting network infrastructure.
C3 Voice uses Voice over Internet Protocol (VoIP) to route your phone calls over a data network as opposed to the traditional public switched telephone network (PSTN). Similar to data traffic, such as web or email traffic, VoIP allows Thinking Phone Networks to offer centrally hosted PBX services, and to integrate voice into other C3 applications.
All C3Voice end users get a comprehensive set of advanced features:
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Polycom IP handset – Polycom handsets feature backlit LCD screens, context aware visual menus, configurable line appearances, mwi, high quality full-duplex speakerphones, micro browser support, PoE support, and more. Handsets are available with anywhere from 2 to 48 lines. | |
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Direct Inward Dialing (DID) Numbers - Port over your existing numbers or assign numbers from a block of DIDs to each end-user. DIDs are available throughout North America and in many international locations. | |
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Caller-id – Supports inbound and outbound callerid name and number, callerid masking, and more. | |
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Simultaneous ring – Any extension can be configured to simultaneously ring at any number of locations. Many users choose for their DID to ring their desk and cell phone simultaneously. | |
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Ring groups – Any group of handsets can be mapped to a given extension, DID, or auto-attendant option. This is useful for handling inbound calls for environments that don’t require full call center functionality. | |
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4 digit dialing – Every C3 Voice user gets a company wide unique 4 digit extension. Internal 4-digit calling is free and works for any C3 Voice enabled user. | |
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Global call transfer - Transfer to any internal or external number. Transfers work across any locations deployed with C3 Voice. | |
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Saved call lists and re-dial – Call lists on the handset make it easy for users to see call activity, recall numbers and get back in touch with customers. | |
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Find-me / Follow-me – Inbound calls can be configured to try multiple locations and devices to locate a particular end user. | |
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Music on hold – Present a professional image to your customers with a commercial loop, or music on hold (several music options available) | |
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Handset and dial-by-name directory - Lists out all of your VCX Enterprise users by name accessible both from the handset and from your auto-attendant. | |
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3-way conferencing – Ad-hoc conferencing allows end users to create conferences on the fly directly from their handsets. | |
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Do not disturb – Automatically forward calls to your voicemail when you are in meeting. | |
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Call forwarding – Users can forward their DID to their cell phone or other destination from the handset, from an outside telephone, or from the web. | |
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Voicemail to email – get notification of new voicemail in your email inbox including a copy of the voicemail message. | |
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Out of service re-direct - In the unfortunate event that a given location suffers power or internet connectivity failure, C3 can be programmed to automatically send calls to a backup, out of service destination without the need for manual intervention. | |
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Web based configuration – End users and customer administrators can login to a secure web portal to manage their C3 Voice services and configuration including everything from call forward settings and voicemail, to end user extension assignments and user activation / de-activation. Screenshot: |
C3Voice can additionally be extended with the following optional features:
| Fully customizable auto-attendant C3 Voice can be configured and customized to meet any customer requirements. There are no limits on the number of supported calls, levels, branches, voice prompts, or types of behavior that can be programmed. Multi-location customers can have a single unified auto-attendant for all their branch offices. Calls from the auto-attendant can be delivered to any C3 Voice connected end user. |
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| SIP Trunks and Analog Gateways For customers that already have existing PBX infrastructure that they would like to keep, Thinking Phone Networks offers the ability to C3 enable these systems. IP-enabled PBXes can be connected directly to C3 via SIP Trunks. Legacy PBXes can be connected via a gateway device which presents TDM interfaces, such as PRI or POTS to the customer side system. |
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| Conference Calling C3 Voice includes a full conference bridge service, accessed with either your local number or a toll-free number. Easily connect an unlimited number of users on one call to stay in close contact with your customers. |
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| Fax-to-Email C3 Voice includes a fax-to-email service that delivers faxes right to your inbox. Thinking Phones can set up a local number for your area that will deliver faxes as a PDF attachment right to your email inbox. |
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| Integration with C3 Platform C3 Voice can be extended with other C3 platform modules. C3 Call Center adds advanced call queues, dynamic call routing, agent login / logoff, real-time call and agent monitoring, and more. C3 Connect provides a QoS network for guarunteed business grade voice quality. C3 CRM and Support are integrated customer management applications which features click to call and screen pops using C3 Voice. |
Benefits:
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Reduced cost of ownership. With C3 Voice there is no complex or costly hardware to purchase or install. Our service based approach enables you to provision complex business scenarios quickly and easily, with little or no training. Ongoing moves, adds, and changes are included as part of the service. C3 includes competitive domestic and international calling ratesallowing customers to save over 30% over traditional plans on average. | |
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Bring All Office Locations and Employees Under One System. C3 Voice supports multiple-sites, remote/home users, and geographic locations without additional effort or cost. Multiple offices, remote workers and branches from around the globe can be connected under a single phone number – improving responsiveness and management control. | |
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Architected for Reliability. Thinking Phone Networks operates geographically redundant switches, network infrastructure and highly-available storage area networks which far exceed the availability of on premise based solutions. C3 Voice systems and networks are maintained and monitored 24/7/365 at no added cost. | |
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Scalable in small or large increments. Make instant and large expansion without technology changes. Confidently subscribe to only the amount of capacity needed without restricting future growth. Businesses are no longer held hostage to how many ports or connections remain on their PBX system. | |
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Increased management visibility and control with web based management and reporting. Web portal screens give complete control of all aspects of your C3 Voice environment. Support calls, emails, and site visits are not required to setup and manage users. Detailed and summarized call reporting allows managers to see high level call statistics, and measure call activity broken down by user, number, call direction, location, and more. | |
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Improve operational efficiency through C3 integration: C3 Voice is integrated tightly with the entire C3 platform, enabling truly unified applications throughout the enterprise. Example integration scenarios include click to call and screen pop functionality from C3 CRM and C3 Support, advanced call handling and routing in C3 Call Center, and call data integration in C3 Analytics. |