C3Support
Overview:
C3Support delivers an enterprise help desk solution for managing all support-related customer interaction. As a standalone product, C3Support provides robust support functionality including email-based interaction for enabling remote or mobile staff, automated incident routing, queue- and/or ticket-based prioritization, and granular security controls. While technical support is a critical component of many successful businesses, its effectiveness is compromised when delivered in isolation from other business units. For this reason, Thinking Phone Networks provides extensive integration between C3Support and the other components of the C3 Suite. Examples include consolidated reporting through C3Support, linked account status tracking within C3CRM, and external issue notification through C3Communicator.
Benefits:
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Enterprise support automation for centralizing all support activity | |
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Email-based interaction to support remote users and users with limited connectivity | |
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Integration with C3CRM and C3Communicator for account status and real-time notification |
