C3Mobile
Overview:
C3Mobile is a Fixed Mobile Convergence (FMC) solution which extends the C3 platform to your mobile workforce. Mobile users can access C3 platform services such as C3Voice, C3Messaging, and C3Communicator directly from their dual-mode mobile handsets. C3Mobile users are treated as extensions off of the C3Voice hosted ip pbx just like any wired handsets. Ideal for the mobile sales force, C3Mobile incorporates mobile phone usage into the C3 platform, allowing for cost reduction, and improved management reporting visibility.
Benefits:
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Key users always reachable with one phone number and one voicemail on a single mobile device. Fully integrated with the C3 platform, users can access C3Voice, C3Messaging, and C3Communicator services from dual-mode cellular phone handsets. Customers and partners only ever need to know one number to reach your users. Outbound calls are routed through C3Voice, so outside parties similarly only see one number. | |
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Works seamlessly via wifi and 2.5G/3G cellular data networks which gives users a large range of operation. Calls are automatically switched between wifi and cellular networks based on preference, and ongoing quality measurements. All this happens without any intervention from the end user, keeping things simple. | |
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Significant cost savings by reducing the number of cellular minutes used per month. Users in wifi connected areas will connect to C3Voice directly over the data network, bypassing all minute based cell phone call charges. When wifi is not available, transparent callback can be enabled to minimize cell charges. | |
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Improved management visibility into mobile phone usage creates a complete picture of employee customer communications. C3Mobile allows mobile phone communications to be incorporated into C3Analytics management reporting, which improves the accuracy of sales rep effectiveness reporting and customer communications reporting. |
