ThinkingCRM™
Know the health of customer relationships
ThinkingCRM is a complete customer relationship management system capable of delivering sales force automation across the enterprise. It provides a powerful central database of customer information and tools for managing customer interactions.
A fully-hosted ThinkingSuite module, ThinkingCRM simplifies enterprise IT environments by requiring only a standard Web browser and Internet connection. Eliminated are the installation, configuration and ongoing maintenance complexity typical of legacy premise-based CRM systems.
ThinkingCRM’s central database allows enterprises to capture, consolidate and store customer related information, and optimize internal processes by eliminating redundant information and putting in place a system of record.
Enterprises can proactively manage sales teams by capturing contacts, accounts, leads, phone calls, appointments, opportunities, and forecasts. Sales management gains improved visibility into forecasts, activity, production and results. Sales personnel have one place to manage their contacts and tasks, as well as integrate their phone and email activity.
ThinkingCRM automates and analyzes all marketing efforts, including contacts, leads, newsletters, emails, phone calls, and lists. Organize marketing campaigns and track efficacy, including end-to-end lifecycle lead tracking from initial contact to sale closure as well as ongoing customer support.
Executive level dashboards of aggregated ThinkingCRM data provide at-a-glance visibility and analysis of all sales, marketing, and customer interaction activities.
Coupled with ThinkingVoice, Thinking Phone Networks' industry-leading IP telephony module, ThinkingCRM offers a rich set of voice integration capabilities that improve enterprise-wide efficiency and customer engagement. Integrated ThinkingVoice features include:
- Outbound Click-to-Call – Allows ThinkingCRM end users to click on any phone number in the central CRM database to place an outbound call to that number. Offers sales teams and call centers the ability to quickly increase overall customer contact, engagement, and satisfaction.
- Inbound Screen Pops – Allows sales personnel and call center agents to quickly identify inbound callers by instantly finding and displaying key customer information.
- Integrated Call Accounting & Reporting – Enables accurate sales and support call effort reporting by automatically recording customer calls in the ThinkingCRM central database, eliminating manual entry tasks.
