C3Analytics
Overview:
Thinking Phone Networks is uniquely positioned to provide unprecedented visibility and reporting across the various communications systems deployed across the enterprise. Whether occurring through telephone conversation, instant message, email, support incident, or content update, C3Analytics can provide consolidated reporting over all customer interactions. This is made possible through the Coherent Customer Communications architecture underlying all services delivered by Thinking Phone Networks. C3Analytics can examine interactions across the enterprise to generate management dashboards, deep multi-dimensional business reporting, and ad hoc summaries suitable for user-level assessment. All information is provided through a flexible web-based interface to deliver immediate value without extensive training or infrastructure investments.
Benefits:
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Executive reporting dashboard analyzing customer interaction across communication media | |
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Cost efficiency analysis for improved sales focus and productivity | |
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User-level reporting for quick self-assessment against pre-defined objectives |
