Features and Benefits

Key ThinkingMobile benefits include:

One phone number. A single phone number connects ThinkingMobile users with customers, partners and colleagues. Outbound calls are routed through the ThinkingVoice module allowing called parties to see the single phone number.

WiFi & 2.5/3G support. ThinkingMobile works seamlessly via both WiFi and 2.5G/3G cellular data networks, giving users a large operations range.  Calls are automatically switched between WiFi and cellular networks based on preference and ongoing quality measurements.

Significant cost savings. ThinkingMobile can greatly reduce the number of cellular minutes used per month, bringing significant cost savings.  Users in WiFi connected areas will connect to ThinkingVoice directly over the data network, bypassing all minute-based cell phone call charges.  When WiFi is not available, transparent callback can be enabled to minimize cell charges.

Improved management visibility. Visibility into mobile phone usage provides sales and support management a complete employee-customer communications picture. ThinkingMobile allows mobile phone communications to be incorporated into ThinkingAnalytics management reporting, improving the accuracy of sales personnel effectiveness and customer communications reporting.