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"TPN has the best technical support of any service provider I have worked with. Their support team is available, responsive, and rock solid" - Ioda

"Thinking Phones is a true Partner in every meaning of the word. Their expertise and commitment surpassed all of my expectations." - Ordermotion

"This was the easiest implementation I have ever seen in IT" - PRBC

Thinking Phone Networks has an outstanding track record of delivering high quality, business grade hosted services to customers located around the world. Our flagship C3 platform combines voice and customer communications with business applications and analytics all on a hosted platform. Through our unique multi-location architecture, we are able to provide five nines of reliability for our services.

From initial system design and provisioning through deployment and go live, to ongoing support, Thinking Phone Networks focuses on your needs and your success. Our key goal is to make sure that your implementation works exactly the way you want it to.

All systems, networks, and customer environments are monitored via multiple redundant systems to ensure total service availability. Over 40 independent data parameters including latency, packet loss, and jitter are constantly measured, aggregated, and compared against carefully tuned thresholds to determine if services will be impacted. These same measures are plotted over time to surface any trends that may potentially lead to availability issues. This proactive monitoring allows Thinking Phones to stay one step ahead of any problems that could impact customer services.

Support is always available, 24 x 7 x 365, and is delivered by a highly knowledgeable and passionate support engineering team that always puts the needs of the customer first. Members of the support team all have hands on experience with the C3 platform including networking, systems, and applications and are happy to assist in any issue or change, no matter how big or small. Customers have the choice of using our web portal to effect changes to their service configuration themselves if they so choose.

Welcome to the Thinking Phone Networks Online Customer Portal.

For immediate customer support, please contact us by email or phone.

Email: support@thinkingphones.com

Phone: 1-617-453-2052 or 1-800-890-1553