About Thinking Phone Networks
As customer communications have expanded from primarily voice to include email, web, and IM, businesses have been forced to manage multiple independent systems to remain competitive and responsive to their customers. Along with the proliferation of communications, customer management applications have grown from standalone contact management to centralized CRM, Support, and Content eco-systems. However, these management systems are rarely integrated with the underlying communications technologies. This lack of integration leads to massive inefficiencies as data must be manually located, processed, and re-entered time and time again. The result of this segmented approach is that it is nearly impossible for business managers to get a complete view of what is happening with their customers, and the efficiency of their employees.
Thinking Phone Networks was founded by industry veterans who understood these problems first hand, from managing sales, support, and services teams across several successful companies. The management team’s experience with enterprise software development and managing highly complex, globally-distributed computing environments convinced them that this problem could be solved by developing and integrating best-of-breed technologies on a hosted platform. The resulting platform would help business streamline their operations, and provide a new kind of management visibility by integrating data from traditionally independent and isolated data sources.
Today, Thinking Phone Networks C3 platform provides a hosted intelligence capability by combining voice and customer communications with business and customer management applications. C3 unifies disparate communications mechanisms onto a common platform and provides a rich set of realtime, relational, ad-hoc, and analytic views into customer interactions, sales performance, and support activity. Armed with C3, managers can make fully informed business decisions.
Contact Thinking Phone Networks Today: 1-800-890-1553