UC Provisioning Analyst
Compensation: DOE
Benefits: Medical, Dental, 401K, Stock Options and other benefits
Location: Cambridge, MA

Wear jeans and sneakers to work. CHECK.
Thursday BBQ Lunch on our grill when it’s nice outside. CHECK.
Opportunity to learn IT / Telecom skills and be recognized for your hard work. CHECK.
Freedom to get your job done without a lot of red tape. CHECK.

Thinking Phone Networks (www.thinkingphones.com) is seeking well qualified applicants to join the provisioning team of a fast growing, business-focused Unified Communications provider in the Cambridge MA area. An ideal candidate is a college graduate with superior academic performance and outstanding credentials, possibly also with 1-2 years working experience in an IT, telecommunications, or business operations role. A bachelor’s degree is required for this position.

This is your opportunity to work directly alongside industry veterans, and learn all you ever wanted to know about IT, Unified Communications, Software-as-a-Service, Business Intelligence, and what goes into creating a world-class service provider environment. In this position, you will have direct interaction with the management team and get exposure to a variety of operational functions such as customer requirements analysis, project management, service provisioning, partner and vendor management, and more. Thinking Phone Networks is a 100% merit based work environment, and success in this position will be recognized and lead to promotion.

Soft Skills

• Candidate must be 100% professional, and be able to patiently and effectively communicate complex concepts to audiences with varying skill levels, in person, on the phone, and via email.
• Strong written and communications skills with a demonstrated comfort level authoring non-trivial documents.
• The position requires an organized, highly motivated individual that has excellent project and task management skills.
• Must have the ability to take direction but yet maintain autonomy within the work environment.
• Must have the desire to learn new technology and be able to seamlessly move from project to project within the course of a day.

Hard Skills

• Candidates should be familiar with basic office productivity tools: MS Windows, Outlook, Word, Excel, PPT, Visio, and be comfortable using web based applications.
• Familiarity with telecommunications, PBX systems, and number portability a big plus.
• Knowledge of project management methodology and tools (e.g. MS Project, JIRA) a plus.
• Any hands on IT experience (e.g. Networking, Linux OS, Excel macros, programming) a plus.

Responsibilities

• Work with customers to understand, document, and analyze their business requirements.
• Design and provision new customer configurations in the Thinking Phones Unified Communications platform based on customer requirements.
• Train customers on use of the Thinking Phones platform including voice, video and application components.
• Configuring handsets, network devices and unified communication tools to be deployed in customer environments.
• DID (direct inward dial) ordering, testing, and provisioning including using a collection of carrier specific tools.
• Managing the number portability process for Thinking Phone Networks customers including CNAM and DL (directory listing).
• Order and manage the circuit installation process for TPN customers working closely with partner carriers. Work closely with TPN certified vendors to conduct inside wiring surveys and then to manage the necessary wiring.
• Organize and oversee shipping activity to and from customers and partners.
• Manage physical inventory of network and phone equipment working with vendors as necessary.

About Thinking Phone Networks
Thinking Phone Networks provides enterprise companies with a deeply-integrated portfolio of hosted voice and data communications services that is revolutionizing the way companies think about and use communications to drive strategic business decisions.  Our innovative communications platform, ThinkingSuite™, transforms organizations by unifying differing and proprietary applications onto a single robust platform and significantly lowering overall communications costs.