Posted on September 18, 2014 by Henry Loughlin
Humans are creatures of habit. Most of us wake up at a standard time, eat certain foods, and live our days in a relatively routine way. This practice of sticking with established tendencies often persists when we evaluate business communications options. Outdated legacy systems continue to be used due to our fear of change.
But the reality is, as the world continues to change, so will our business needs. Features like instant messaging, analytics, conferencing, and presence are no longer luxuries—they are absolutely necessary for any prosperous, innovative business. Below are four situations that signify your business is ready to move to the cloud.
1. You have multiple locations—perhaps even internationally
When a business has a singular phone and one physical site, there is no need to ensure harmony. But communications systems for global companies can run into many roadblocks, particularly in relation to the design of infrastructure, compliance with local security practices and regulation, and redundancy. Rather than having disparate systems running in multiple countries, it is much easier to base your needs from the cloud—highly redundant, easy to use, and capable of myriad read more
Posted on September 16, 2014 by Valerie Meffert
There was once a time when no one knew for sure whether cloud computing would catch on or not. Was it the next big technological innovation, or just a fad doomed to irrelevance?
That’s no longer the case. We now know that cloud computing is unquestionably one of the most significant technological developments in recent years, and it’s not going anywhere. In just about every company, cloud services are on the rise. Most firms now use a range of cloud-based solutions, from CRM to HR tools to file sharing and beyond.
Yet despite these trends, there is one area where cloud computing has not seen this same level of growth: communications. Many companies that have fully embraced the cloud in countless other capacities are still reluctant to use a cloud phone service.
On one hand, it’s somewhat understandable that companies have been reluctant to deploy cloud-based communication solutions. This represents a fairly momentous shift for a company, and can certainly entail a degree of disruption. Considering how important communication is for every organization, reluctance in this area is easier to read more
Posted on September 12, 2014 by Valerie Meffert
As the job market in Latin American nations continues to evolve, the need for high-quality unified communications tools is growing, Frost & Sullivan recently reported. The study revealed that the UC market in the Latin America region is poised to reach $1.4 billion by 2020. In 2013, by comparison, the market earned revenue of about $890 million. The primary reason behind this significant growth is that jobs in the region are increasingly dependent on high-level collaboration and multitasking. In order to support their employees, firms realize they need to invest in UC.
“The Internet and the proliferation of mobile devices such as mobile phones and tablets that offer constantly improving image, voice, and sharing options are changing the way businesses communicate,” said Valeria Goldsworthy, a Frost & Sullivan information and communication technologies industry analyst. “Leveraging the growing bring-your-own-device trend, market participants have made new UC&C communication applications available on most mobile devices, helping industries become more competitive in this age of the global enterprise.”
Without effective UC tools at their employees’ disposal, many companies simply cannot compete in an evolving, maturing marketplace.
Upgrades On read more
Posted on September 10, 2014 by Henry Loughlin
Five years ago, many people were unaware of the multitude of functions achievable through the cloud. “Cloud?” people would ask, confused. “That’s where I can put my music and Word docs, right?” Using the cloud was something for tech-savvy people with sleek, new software; it wasn’t for the average computer user.
Fast-forward half a decade, and the landscape looks much, much different. The cloud is no longer solely used for the storage of files, but it also hosts myriad other technologies. Communication, healthcare, and finance are just three of the many industries that conduct large-scale cloud operations. Most of the time, you might not even realize you’re using a program based “in the cloud.”
No longer a luxury, cloud adoption has become a necessity; it saves money, eliminates the need for equipment, increases scalability, and streamlines processes. Here are 10 statistics that exemplify the rapid change that is occurring.
- The global cloud market is estimated to be worth $180 billion by the year 2015. [Tweet this]
- An average company uses 19 different cloud-based file sharing services, which can confuse employees who aren’t sure which read more
Posted on September 9, 2014 by Valerie Meffert
BYOD enjoys something of a mixed reputation. On one hand, many business decision-makers recognize that BYOD is both inevitable and incredibly beneficial, and have instituted policies embracing the trend in their organizations. Yet others — especially those in the IT department — are extremely fearful of BYOD. They worry that allowing employees to use their personal devices for work-related purposes will create a scenario in which the network is overrun by uncontrollable, rogue elements, putting the entire company at risk of a devastating data breach.
To put it melodramatically, a lot of business personnel treat the possibility of allowing BYOD as the equivalent of inviting a zombie plague.
As you might imagine, such fears are overblown. Not only that, they are also misguided. Let’s take a closer look.
The thing about zombies is that they’re uncontainable. By the time a zombie plague gets going, it’s too late to stop it. That’s especially true when you’re dealing with today’s super-fast, rage-filled, bite-happy zombies. First, you have one zombie bopping around, and the next thing you know New York City is completely overrun.
The only read more
Posted on September 4, 2014 by Derek Yoo
Increasingly, vendors that get the mobile user experience (UX) right are winning in their markets. Look at the example of Mailbox, which Dropbox acquired for $100M last year. Of all the things to go and create, they chose an email client, but one where the user experience had been reimagined from the ground up for mobile platforms. These guys got a crazy valuation and exit for an early stage company by taking an old idea and significantly improving the mobile user experience. Unified communications is no exception to this rule, and increasingly I believe that getting the mobile UC user experience right will separate the winners and losers.
We’ve been building mobile UC apps for some time now at Thinking Phones, and our understanding and approach to mobile UC has evolved quite a bit. One of the first things we realized is that you can’t just port your desktop or web apps to the mobile platform. You really need to start from scratch and redesign your app for mobile platforms from the ground up. read more
Posted on September 2, 2014 by Valerie Meffert
The holiday weekend may be over, but we still feel like celebrating. We are pleased to announce that Gartner, Inc. has positioned us in the “Leaders” quadrant of the highly-regarded 2014 Magic Quadrant for Unified Communications as a Service (UCaaS), Multiregional report. (In case you’re counting, this marks the third year in a row.)
“We believe being named as a three-time ‘Leader’ in the Magic Quadrant confirms our view of the value that our solution brings to modern enterprises, service providers, and partners,” said Steve Kokinos, Thinking Phone Networks President & CEO. “Our mobile-first user experience is designed to delight today’s digitally empowered workforce, while our powerful suite of business analytics integrates with other cloud services to make our solution an indispensible tool for business owners and IT managers.”
Read the full press release or gain access to the free report.