HOW IT WORKS

The ThinkingAnalytics application module is part of the integrated ThinkingSuite unified communications ecosystem. The module provides a complete cloud-based suite of advanced data collection and sophisticated reporting capabilities that exceed those typically offered by premise-based systems.  As a hosted service, ThinkingAnalytics eliminates the complexity of setting up and maintaining a business intelligence and analytics environment.

ThinkingAnalytics aggregates a common set of data from both core ThinkingSuite unified communications applications as well as third-party business applications such as Salesforce.com and Microsoft Dynamics CRM to provide a single vision of organizational health, operational processes, and customer interactions.

ThinkingAnalytics delivers cross-functional insights through pre-built reports and queries to commonly asked questions.  Guided analysis helps streamline cause-and-effect analysis to determine the root cause of issues and develop best practices behaviors to solve problems. In addition, ThinkingAnalytics empowers managers to explore and correlate enterprise-wide data on their own via ad hoc queries that can uncover issue causes not readily discernable by analyzing a single department-only application.